Refund & Returns Policy

Last Updated: [Insert Date]

1. Overview

At Printed Profanities, we make custom, made-to-order items with care. Due to the personalised nature of our products, certain return rights differ from standard consumer goods under UK law.

2. Made-to-Order & Personalised Products

In accordance with the Consumer Contracts Regulations 2013, personalised or custom-made items are not eligible for return or cancellation once the order has been placed, unless the item is faulty or not as described.

This includes any product that has been made to your specific instructions, such as custom text, colours, or designs.

3. Faulty or Incorrect Items

If your item is defective, damaged, or we’ve made a mistake with your order, please contact us within 14 days of delivery. We will offer a replacement or refund, as appropriate.

To report an issue, email us at hello@printed-profanities.co.uk with your order number, a description of the problem, and photos if applicable.

4. Refunds (if applicable)

If a refund is approved, it will be processed using your original method of payment. Refunds typically take 3–5 business days to appear, depending on your payment provider.

5. Cancellations

Because our products are made to order, we begin processing shortly after an order is placed. If you need to cancel, please contact us within 1 hour of placing your order. After that, we may not be able to stop production.

6. How to Contact Us

If you have any questions about this policy or need assistance with a return, please contact:

Printed Profanities
Email: hello@printed-profanities.co.uk
Website: https://printed-profanities.co.uk